ITIL® 4 Foundation – English – ILFN4en

This ITIL® 4 Foundation course provides a practical introduction to modern IT service management and shows how organizations create real value through services. Participants learn how to apply ITIL principles and integrate Lean, Agile and DevOps practices to support digital transformation. The training includes the official ITIL® 4 Foundation certification exam.

This training is brought to you via ETC, ITIL Accredited Training Organisation.
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The target groups for our ITIL 4 Foundation Plus training for IT Service Management are: People who want to have a basic understanding of the ITIL Framework and want to learn how the improvements in quality of Service Management can help an organisation. People who work for an organisation that has already introduced ITIL and customized it or are about to introduce it. People who want to learn and understand the vocabulary and the processes needed to work together with an IT department or IT suppliers. Also: All IT professionals Business managers Responsible roles for business processes All IT employees
The target groups for our ITIL 4 Foundation Plus training for IT Service Management are: People who want to have a basic understanding of the ITIL Framework and want to learn how the improvements in quality of Service Management can help an organisation. People who work for an organisation that has already introduced ITIL and customized it or are about to introduce it. People who want to learn and understand the vocabulary and the processes needed to work together with an IT department or IT suppliers. Also: All IT professionals Business managers Responsible roles for business processes All IT employees

Wichtige Information

Dieses Training behandelt prüfungsrelevante Themen zum Examen: ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved. The exam fee of EUR 625,- is included in the course price. You will also receive 1 month access to myITIL – the best practice subscription for service management professionals. MyITIL provides practical help, easily accessible support and professional assistance you need to advance your ITSM career. Of course, the official ITIL seminar document is also included in the course.

Was werden Sie in diesem Training erlernen?

After completing this training, you will
  • understand the fundamental concepts of modern service management and their relevance for creating business value.
  • explain the four dimensions of service management and how they contribute to holistic service design.
  • describe the ITIL Service Value System and recognize how organizations generate ongoing value through services.
  • apply the ITIL Guiding Principles to make consistent, practical and value‑oriented decisions.
  • analyze the purpose and structure of the Service Value Chain and identify how services are planned, created, delivered and improved.
  • outline the key ITIL practices and understand how they are used in daily IT operations.
  • use Continual Improvement to enhance processes, services and collaboration on an ongoing basis.

Agenda

The basics of service management
The four dimensions of service management
The ITIL Service Value System
The Guiding Principles
The Service Value Chain
ITIL Practices and their application in real live
Continual Improvement as a service provider
  • Group Exercise: Review Architecting on AWS core best practices
  • Lab 1: Securing Amazon S3 VPC Endpoint Communications
  • Group Exercise: Review Architecting on AWS core best practices
  • AWS Organizations for multi-account access and permissions
  • AWS SSO to simplify access and authentication across AWS accounts and third-party services
  • AWS Control Tower
  • Permissions, access, and authentication
  • Group Exercise: Review Architecting on AWS core best practices
  • Lab 1: Securing Amazon S3 VPC Endpoint Communications
  • Group Exercise: Review Architecting on AWS core best practices
  • Lab 1: Securing Amazon S3 VPC Endpoint Communications

Dein Training im Überblick

Dauer 3 Tage
Trainingssprache Deutsch
Nicht verfügbar

1.690,00 €

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